It is our duty to abide by and comply with certain laws and policies such as AML laws and KYC policies. These processes are industry standard and we must ensure our clients follow them upon account activation.
Please feel free to read more about AML/CFP Policy KYC under “Policies”. For a quick guide to register and activate your account, click here.
I REGISTERED FOR?
Clients are often looking for a third party trading software for automated trading.
The software is linked to the platform and activates automatically within a few days of account activation.
As GMT Investments specialises in manual trading, we advise all of our clients in manual trading and ensure that they are educated in the differences between automated and manual trading so that they can make an educated choice between the two.
HOW CAN I REACH GMT INVESTMENTS?
We know how important quick and reliable communication is, which is why we offer a number of ways to reach out, including Whatsapp, our customer support numbers, E-mail and Online chat. All of our contact details can be found on the Contact Us page.
You can always send a request directly to your personal Account Manager requesting that they call you back, or you can also contact our Customer Support Team who will be able to arrange the callback for you.
You can cancel your account by sending a request by email to the GMT Investments Customer Support Team at [email protected], please state your request and reason in the email.
Please note that any extra services utilised may incur additional requirements prior to GMT Investments implementing the decision to cancel the account. In this case you will be notified accordingly by our customer support team.
No fees are associated with account cancellation.
If you need to change your password, after logging in to your GMT Investments Account, click on the arrow next to your username. Choose “My Personal Space” from the dropdown menu.
A new page will open displaying four options on the left hand side, choose “Account Security” and fill in the empty fields “Current password,” “New password” and “Confirm password”. Click “Update” to finalise your password change.
We advise choosing a password with at least one uppercase and lowercase letter, one number, and a special character.
After clicking “Login” in the top right hand corner, select “Forgot your password?”.
Enter the email address you originally registered your GMT Investments account with.
Go to your email inbox and follow the instructions provided.
You can also contact the GMT Investments Customer Support Team at [email protected], if not using the email address you signed up with, please make sure to include that email address.
The registration process is simple:
- First and last name as they appear on your ID.
- Country of residence
- Mobile number
- Account Currency
Make sure to read our Terms and Conditions and select “I accept the GMT Investments Terms & Conditions”.
Click “LAUNCH MY ACCOUNT” to finish registering.
In order to withdraw your profits, you will need to verify your account with GMT Investments, which is done after registration.
Click on your username in the top right hand corner, select “My Personal Space” from the dropdown menu and then click on “Account Verification”. Here you can see the required documents and upload them yourself.
A valid passport, driving licence or government issued photographic ID.
A recent utility bill, such as for gas, water, electricity or a home phone/landline bill. You can also send us a bank or credit card statement.
Your chosen form of ID cannot be expired, and the utility bill must be no more than two months old. The name on your ID must match the name on your utility bill.
After completing the verification process, your account will be fully verified, and all deposit and withdrawal options will be activated. You’re all ready to trade!
After listening to feedback from our clients, we decided to offer the chance to deposit before completing the verification process. We have dedicated pages for our KYC policy available for clients to view, and our clients are informed of this during our introduction call.
Our KYC policy is based on international Anti Money Laundering Laws and as such we are obligated to follow them rules and regulations.
If your credit card has been lost, stolen, or cancelled for some other reason; please request a letter from your bank confirming ownership of the card and forward this to our Customer Support Team.
Our team will be there to keep you informed and to advise you in this situation and can be contacted using the “Contact Us” page.
Card payments are limited to transferring back an amount equal to or less than the original deposit. Clients will be informed by our Customer Support Team regarding the method used to process their withdrawal.